Privacy Policy

1. Who We Are

Fennec Solutions ("Fennec," "we," "us," or "our") is an AI sales intelligence company headquartered in the United States. We operate the website at fennecsolutions.ai and provide AI-powered sales automation services to businesses. Our contact email is hello@fennecsolutions.ai.

2. Information We Collect

We collect information in the following ways:

• Contact form submissions: When you fill out our demo request form, we collect your name, business email address, industry, and the description of your business needs.
• Communications: If you email or message us directly, we retain those communications.
• Customer business data: When you become a client, we may process leads, contact information, and conversation data on your behalf as a data processor acting under your instructions.
• Usage data: We may collect standard web analytics data (page views, browser type, device type, referring URLs) to understand how our website is used.
• SMS interactions: If you opt in to receive SMS communications from a Fennec-powered business, your mobile number and conversation data are processed in accordance with the SMS Opt-In terms.

3. How We Use Your Information

• To respond to demo requests and inquiries
• To provide and improve our AI sales automation services
• To communicate with clients about service updates or account matters
• To comply with legal obligations
• To analyze website usage and improve our platform

We do not sell your personal information to third parties. We do not use your data for advertising purposes unrelated to your engagement with Fennec Solutions.

4. SMS Communications

Fennec Solutions powers AI SMS agents for our business clients. If you receive an SMS from a Fennec-powered agent, the data controller for that communication is the business client you engaged with (e.g., the dealership, solar company, or law firm), not Fennec Solutions directly. Fennec acts as a data processor in those interactions.

For details on SMS opt-in, opt-out, and data handling specific to SMS communications, please see our SMS Opt-In Policy.

5. Data Sharing

We may share your information with:

• Service providers: Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, SMS delivery via Twilio). These providers are contractually obligated to protect your data.
• Business clients: If you interact with a Fennec-powered sales agent, your conversation data is accessible to the business that deployed that agent.
• Legal authorities: If required by law, court order, or to protect the rights and safety of Fennec Solutions or others.

6. Data Retention

We retain contact form submissions and inquiry data for up to 2 years. Conversation data processed on behalf of business clients is retained per the terms of our client agreements. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of certain data processing activities
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at hello@fennecsolutions.ai.

8. Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes constitutes your acceptance of the updated policy.